Shipping policy

Shipping Policy

Welcome to The Amazing Doctor Zymes! We strive to provide natural, non-toxic solutions for your gardening, home, and personal care needs. Below is our shipping policy, designed to ensure clarity and transparency for all orders.

Processing Time

  • Orders are typically processed and shipped within 1-3 business days after payment is confirmed.
  • Orders placed after 12:00 PM PST or on weekends/holidays will begin processing the next business day.

Shipping Rates & Delivery Times

  • Standard Shipping (3-7 Business Days)
    Available for all orders across the United States.
    Shipping rates are calculated at checkout based on your location and order weight.

  • Expedited Shipping (2-3 Business Days)
    Faster shipping is available at an additional cost. Rates are calculated at checkout.

  • Free Shipping
    Orders over $250 qualify for free standard shipping within the United States.

  • Local Delivery or Pickup
    Not Available

International Shipping

  • We currently ship to select international destinations.
  • Shipping rates, customs, duties, and taxes will vary by country. These are calculated at checkout or a quote is provide by the orders departement and are the responsibility of the buyer.

Order Tracking

  • Once your order ships, you’ll receive an email with tracking information.
  • Please allow up to 24 hours for tracking information to update.

Undeliverable Packages

If a package is returned to us due to an incorrect shipping address or refusal to accept delivery:

  • You may opt to reship the package by paying an additional shipping fee.
  • Alternatively, you may request a refund (minus original shipping fees).

Lost or Damaged Packages

  • While we take care to ensure your order arrives safely, we are not liable for lost or stolen packages once they are marked as delivered.
  • If your order arrives damaged, please contact us at orders@doctorzymes.com or 707-984-6094] within 7 days of delivery. Include photos of the damage and your order number for prompt resolution.

Contact Us

If you have any questions about your shipment or need assistance, please don’t hesitate to reach out to us at:

  • Email: [insert email]
  • Phone: [insert phone number]

Thank you for choosing The Amazing Doctor Zymes for your natural pest and disease control needs!